Support 2018-02-23T21:35:10+00:00

TroubleShooting

My phone keeps losing connection

  • Ensure Bluetooth is enabled on phone
  • Ensure Call Center app is open on the phone

I can’t get my camera to focus

  • Make sure screen and user is positioned correctly
  • Focusing and positioning video

The Links do not work in Eyeworld Internet

  • Click navigation, hit refresh, click back, wait for the page to load completely
  • Clicking the links button before the page has a chance to fully load will prevent it from working

Keyboard does not work

  • Ensure keyboard is turned on; check power switch on the back
  • Ensure keyboard dongle, and USB hub are plugged in
  • Replace the 2 AA batteries. The battery compartment is accessed from the bottom of the keyboard

System will not turn on:

  • Press power button on top of tablet until you feel the vibration
  • Plug charger into the tablet and make sure it is charged

Camera Error when opening eyegaze

  • Exit the program, unplug the camera cable from the tablet and the camera and reconnect it

My system does not work outside

    • If the system is under direct sunlight it will get false reflections and will not track accurately. When outside, avoid using the system in direct sunlight

For any other issues, don’t hesitate to call us at 703-385-8800

Learning

Eyegaze:

Grid

      • Grid Traing videos
      • Nancy’s Grid Tutorial

Contact US!

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